Account Manager

The Reynolds and Reynolds Company; Massachusetts; On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with matching

Professional development and training

Hybrid work schedule

Job summary

The Reynolds and Reynolds Company is seeking an Account Manager to join the TSD Mobility Solutions team in an in-office role. You will liaison between customers and internal teams, communicating enhancements, campaigns, and developments, while ensuring data accuracy in CRM and guiding post-sales delivery.

Responsibilities include maintaining customer relationships, managing retention risks, and making strategic calls to key locations. Travel up to 25% across the US is required.

Qualifications

• 1+ years of experience in the car rental industry.
• Experience in software sales preferred.
• Ability to travel 25% across the US.
• Bilingual in Spanish preferred.
• Excellent customer service and relationship-building skills.
• Proficient in MS Office.
• Must have a valid driver's license with clean record.

Responsibilities

• Communicate with customers and ensure satisfaction, building ongoing relationships.
• Manage long-term health of the customer base, identify risks and retention.
• Make daily strategic calls to locations aligned with OEM or Auto Groups and inside sales lists.
• Proactively call key accounts to identify and execute growth opportunities.

Skills

Car rental experience

Software sales

Spanish (Bilingual)

MS Office

Driver's license

Education

College degree preferred

Job description

• Bilingual in Spanish preferred

Position Description

*In-office position*

TSD Mobility Solutions, Inc., an affiliate of Reynolds and Reynolds, is looking for a Account Manager to join our growing team. As an Account Manager you will be responsible for partnering with the business development team to ensure the long-term success of our customers by acting as the liaison between customers and cross-functional internal teams. As the Account Manager, you will communicate new enhancements, integrations, TSD and Zubie developments, campaigns and news to clients, maintain accurate and up to date data in CRM, and help manage the post sales process through implementation and delivery.

Responsibilities Will Include, But Are Not Limited To

• You will ensure communication and customer satisfaction for existing accounts and will develop relationships within your assigned territory/account list.
• Manage the long-term health of our customer base and identify areas of risk and ensure retention.
• Make daily strategic calls to locations aligned with senior account managers’ OEM or Auto Groups and inside sales reps account lists.
• Proactively call key accounts in scheduled areas of professional service traveler visits to identify and execute growth opportunities within existing accounts.
  

Your compensation will be a base pay of $75-$80k. Total targeted income with commission for year one is expected to be $100k+.

Training

On the job training.

Requirements

• College Degree preferred
• Must have 1+ years of experience in car rental industry
• Experience in software sales preferred
• Ability to travel 25% across the US
• Bilingual in Spanish preferred
• Excellent customer service and relationship building skills
• Proficient in MS Office products
• Must have a valid driver'
• s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
  

Benefits

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Professional development and training
• Promotion from within
• Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
  

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.