Entry Level Customer Success Specialist

The Reynolds and Reynolds Company; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Company car

Professional development

Paid vacation & sick days

Eight paid holidays

Referral bonus

Job summary

The Reynolds and Reynolds Company is seeking a Customer Success Specialist to deliver high level customer support to 30-50 automotive dealerships in a defined area. You will work as a consultant, ensuring customers maximize the software's potential and will provide both on-site and video conference support.

Approximately 80% on-site and 20% remote during regular duties. Training is intensive, with classroom sessions in Houston, TX and Dayton, OH, plus online courses nationwide and mentoring

Qualifications

• Bachelor’s Degree or equivalent experience.
• Self-starter with good time management skills.
• Strong written and verbal communication skills.
• Excellent customer service and organizational skills.
• Ability to build strong customer relationships.
• Must have a valid driver’s license, with fewer than 2 moving violations in 3 years and no OVI/DUI/DWI in 5 years.
• Ability to travel, with overnight hotel stays, up to 50% during training (~6 months); after training, travel ~25% of the month.
• Must have reliable home internet with sufficient bandwidth for video conferencing.

Responsibilities

• Provide high level customer support to approximately 30-50 automotive dealerships in a defined area.
• Deliver on-site and video conference support to customers.
• Act as a trusted consultant to maximize customer use of the software.

Skills

Strong written and verbalcommunication

Excellent customer service

Organizational skills

Relationship building

Valid driver's license

Travel readiness

Education

Bachelor’s Degree or equivalent experience

Job description

Position Description

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

Training

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

Requirements

• Bachelor’s Degree or equivalent experience
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 25% of the month.
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.