Entry Level Customer Success Specialist Customer Service Cherry Hill, NJ

REYNOLDS & REYNOLDS CO; Cherry Hill Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, life

Company car for business and personal

401(k) with up to 6% matching

Paid vacation and sick days

Eight paid holidays

Professional development

Job summary

Reynolds & Reynolds Co. is seeking a Customer Success Specialist to deliver high-level customer support to automotive dealerships. The role involves on-site and video conferencing support with about 80% on-site and 20% remote, in a defined region.

You will guide customers to maximize product usage and overall satisfaction. During the intensive training period (about six months), travel will be up to 50% with occasional hotel stays; after training, travel reduces to roughly 10% of the month.

Qualifications

• Bachelor’s Degree or equivalent experience
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver’s license with fewer than 2 moving violations in last 3 years and no OVI/DUI/DWI in last 5 years
• Ability to travel up to 50% during training (6 months) and ~10% thereafter
• Reliable home internet with sufficient bandwidth for video conferencing

Responsibilities

• Provide high level customer support to 30–50 automotive dealerships in a defined area
• Serve as a consultant and ensure customers use the software to its full potential
• Provide on-site and video conference support; ~80% on-site, ~20% video conference

Job description

Job Description

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

Training

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

Requirements

• Bachelor’s Degree or equivalent experience
• Must be a self-starter with good time management skills
• Strong written and verbal communication skills
• Excellent customer service and organizational skills
• Ability to build strong customer relationships
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 10% of the month.
• Must have reliable home internet with sufficient bandwidth for video conferencing

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company car for business and personal use
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Bachelor’s Degree or equivalent experience. Must be a self-starter with good time management skills. Strong written and verbal communication skills. Excellent customer service and organizational skills. Ability to build strong customer relationships. Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years. Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 10% of the month.. Must have reliable home internet with sufficient bandwidth for video conferencing