Customer Success Manager

The Reynolds and Reynolds Company; Massachusetts; In loco; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA

401(k) with match

Professional development

Promotion from within

Paid vacation

Sick days

Eight paid holidays

Referral bonuses

Descrizione del lavoro

Reynolds and Reynolds Company is seeking a Customer Success Manager for our affiliate, TSD Mobility Solutions, Inc. The role focuses on onboarding, customer onboarding, and driving renewals within a dedicated book of business.

The candidate will maintain account health, conduct business reviews, and collaborate with sales, product, and marketing teams to ensure ongoing customer satisfaction. Strong communication and relationship skills are essential.

Competenze

• 3-5 years of experience in account management or customer success.
• Proficiency in Zendesk, Intercom, and/or Hubspot.
• Relevant industry experience in automotive fleet, rental, or telematics preferred.
• College degree preferred.
• Bilingual in Spanish preferred.
• Experience delivering web-based training for customers via phone, Zoom, or email.
• Excellent communication and relationship building skills.
• Strong project management and prioritization skills.
• Proficient in MS Office products.

Mansioni

• Onboard new clients and drive product adoption.
• Maintain account health and monitor customer success metrics.
• Lead business reviews, renewals, and expansions.
• Build trusted relationships and identify growth opportunities.
• Collaborate with sales, product, and marketing to improve the customer experience.

Conoscenze

Customer communication

Relationship building

Project management

MS Office

Formazione

Bachelor's degree preferred

Strumenti

Zendesk

Intercom

Hubspot

Descrizione del lavoro

Position Description

*In office position working Monday-Friday 8am-5pm EST*

Responsibilities

TSD Mobility Solutions, Inc., an affiliate of Reynolds and Reynolds, is looking for a Customer Success Manager to join our growing team. As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and success of our valued TSD and Zubie customers. This role is responsible for managing a dedicated book of business, focusing on onboarding new clients, maintaining account health, conducting business reviews, driving renewals and expansions, and gathering testimonials. This role requires strong communication skills, customer empathy, problem-solving abilities, and excellent relationship-building skills. Responsibilities will include, but are not limited to:

• Manage customer onboarding, drive adoption, support retention efforts, and assist with renewals and account growth opportunities
• Build strong, trust-based relationships with customers to understand their needs and ensure satisfaction
• Support account plans by identifying opportunities, addressing risks, and ensuring alignment with customer goals
• Monitor customer health metrics and use CRM tools to inform decisions and track progress toward success goals
• Partner with sales, product, and marketing teams to address customer needs and improve the overall experience

Requirements

• 3-5 years of experience in account management or customer success required
• Proficiency in Zendesk, Intercom, and/or Hubspot required
• Relevant industry experience in automotive fleet, rental, or telematics preferred
• College degree preferred
• Bilingual in Spanish preferred
• Experience in delivering web-based training for customers via phone, Zoom, or email
• Excellent communication and relationship building skills
• Strong project management and prioritization skills
• Proficient in MS Office products

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.