Customer Success Manager: Post-Sale Growth & Renewals

Global-Pak, Inc.; Youngstown (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading packaging firm is seeking a Customer Success Manager to oversee post-sale relationships ensuring customer satisfaction and retention. The successful candidate will manage onboarding and training while proactively addressing customer needs. This role requires strong relationship management skills and 3-5 years experience in a B2B environment, particularly in Customer Success or Account Management. Excellent communication skills and experience with tools such as NetSuite and Salesforce are essential. This is a full-time position in Youngstown, Ohio.

Qualifications

• 3–5 years in Customer Success or Account Management in a B2B environment.
• Experience managing a portfolio with retention accountability.
• Strong analytical skills and comfort with dashboards.

Responsibilities

• Lead structured onboarding and monitor customer adoption.
• Conduct regular business reviews and monitor account health.
• Drive renewals and coordinate cross-functionally to resolve issues.

Skills

Relationship Management

Communication

Problem Solving

Business Acumen

Data-Driven

Project Management

Customer Advocacy

Technical/Systems Proficiency

Multilingual capabilities

Education

Bachelor’s degree in Business, Supply Chain, Operations or related field

Tools

NetSuite (ERP/CRM)

Salesforce

Zendesk

Job description

A leading packaging firm is seeking a Customer Success Manager to oversee post-sale relationships ensuring customer satisfaction and retention. The successful candidate will manage onboarding and training while proactively addressing customer needs. This role requires strong relationship management skills and 3-5 years experience in a B2B environment, particularly in Customer Success or Account Management. Excellent communication skills and experience with tools such as NetSuite and Salesforce are essential. This is a full-time position in Youngstown, Ohio.