Customer Success Supervisor - SMB Growth & Retention

United Parcel Service, Inc.; Cleveland (OH); On-site; USD 61,620 - 107,880; Full time

Benefits offered by this job

Medical/prescription drug coverage

401(k) retirement program

Paid time off

Job summary

A leading logistics company based in Cleveland is seeking a Customer Success Supervisor to drive customer satisfaction and retention. The role involves managing a portfolio of accounts, proactively addressing customer needs, and providing strategic guidance for account growth. The ideal candidate will possess strong organizational skills and a data-driven mindset. Benefits include medical coverage, retirement plans, and more.

Qualifications

• 0–4 years in customer success, support, or related customer‑facing roles.
• SMB account management experience.
• Ability to manage multiple customer engagements.
• Data‑driven mindset.
• Excellent written communication skills.

Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Handle routine customer inquiries with standardized solutions.
• Engage existing customers to enhance value and prevent churn.
• Monitor customer health metrics to measure satisfaction.

Skills

Customer success

Organizational skills

Data analysis

Written communication

Job description

A leading logistics company based in Cleveland is seeking a Customer Success Supervisor to drive customer satisfaction and retention. The role involves managing a portfolio of accounts, proactively addressing customer needs, and providing strategic guidance for account growth. The ideal candidate will possess strong organizational skills and a data-driven mindset. Benefits include medical coverage, retirement plans, and more.