Customer Success Supervisor - SMB Growth & Retention

UPS; Cleveland (OH); On-site; USD 61,620 - 107,880; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental & Vision Benefits

401(k) retirement program

Paid Sick/Family and Medical Leave

Job summary

A leading logistics company is seeking a Customer Success Supervisor to focus on customer satisfaction and retention. The role involves managing a portfolio of lower-tier accounts, engaging customers to prevent churn, and developing strategies for growth. Candidates with 0-4 years of relevant experience and strong organizational skills are encouraged to apply. This role offers competitive compensation and full-time permanent employment.

Qualifications

• 0–4 years in customer success, support, or related customer-facing roles.
• SMB account management experience is a plus.
• Ability to manage multiple customer engagements through strong organizational skills.
• Data-driven mindset for decision making.
• Excellent written communication skills.

Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Handle customer inquiries and escalate complex issues.
• Engage existing customers to enhance value and prevent churn.
• Conduct periodic customer check-ins to assess satisfaction.
• Develop strategies for upselling and cross-selling opportunities.

Skills

Customer success experience

Organizational skills

Data-driven mindset

Excellent written communication

Job description

A leading logistics company is seeking a Customer Success Supervisor to focus on customer satisfaction and retention. The role involves managing a portfolio of lower-tier accounts, engaging customers to prevent churn, and developing strategies for growth. Candidates with 0-4 years of relevant experience and strong organizational skills are encouraged to apply. This role offers competitive compensation and full-time permanent employment.