Senior Customer Success Manager, Packaging Solutions

Lumafield; San Francisco (CA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health & wellness stipend

401(k)

Flexible PTO

Commuter benefits

Job summary

A technology and engineering firm in San Francisco is seeking a Customer Success Manager to drive customer outcomes and revenue. You will manage the customer lifecycle, ensuring value delivery from our solutions. Ideal candidates have an engineering background and 8+ years of relevant experience in client-facing roles. The role offers a competitive compensation package including health benefits and flexible PTO in a rapidly scaling startup environment.

Qualifications

• 8+ years of experience in engineering or manufacturing and client-facing roles.
• Experience in account management, consulting, or program management.
• Strong understanding of the CPG industry.

Responsibilities

• Serve as the primary point of contact for customers.
• Manage delivery and adoption of Lumafield’s technical solutions.
• Identify upsell and cross-sell opportunities.

Skills

Excellent verbal and written communication

Project management skills

Expertise in packaging development

Ability to create executive-level presentations

Education

Engineering B.S. degree or equivalent technical experience

Job description

A technology and engineering firm in San Francisco is seeking a Customer Success Manager to drive customer outcomes and revenue. You will manage the customer lifecycle, ensuring value delivery from our solutions. Ideal candidates have an engineering background and 8+ years of relevant experience in client-facing roles. The role offers a competitive compensation package including health benefits and flexible PTO in a rapidly scaling startup environment.