Customer Success Manager — Logistics Growth & Retention

Atlas Global Inc.; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Employer-matching retirement plan

Professional development opportunities

Work flexibility / flexible work Arr.

Conferences access

Job summary

Atlas Global Inc. in Miami, FL seeks a Customer Success Manager to manage client relationships, monitor service performance, and address concerns in a fast-paced logistics environment.

You will collaborate with sales and support teams to drive client satisfaction and identify growth opportunities. The role offers a negotiable salary based on experience, with comprehensive health insurance, retirement plans with employer matching, and access to professional development programs and industry

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 3 years of experience in customer success, client services, or a similar role within the logistics or supply chain industry.
• Proven track record of achieving customer satisfaction and retention goals.
• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
• Excellent analytical and problem-solving skills, with the ability to interpret customer feedback and market trends.

Responsibilities

• Develop and implement strategies to enhance client satisfaction and retention
• Build and maintain strong relationships with key clients to understand their needs and provide tailored solutions
• Monitor client performance and identify areas for improvement, offering guidance and support as needed
• Collaborate with cross-functional teams to resolve client issues and ensure timely delivery of services
• Analyze customer feedback and market trends to identify opportunities for product and service enhancements

Skills

Communication skills

Interpersonal skills

Analytical thinking

Problem-solving

Client relationship management

Education

Bachelor's degree in Business, Marketing, or a related field

Job description

Atlas Global Inc. in Miami, FL seeks a Customer Success Manager to manage client relationships, monitor service performance, and address concerns in a fast-paced logistics environment.

You will collaborate with sales and support teams to drive client satisfaction and identify growth opportunities. The role offers a negotiable salary based on experience, with comprehensive health insurance, retirement plans with employer matching, and access to professional development programs and industry