Head of Customer Experience & Growth (Enterprise)

BreakmarkHR; Miami (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading logistics technology company in Miami is seeking a Head of Customer Experience to own and scale customer success strategies. This role is pivotal for driving customer retention and engagement across enterprise clients. The ideal candidate possesses strong client-facing leadership skills, is comfortable in fast-paced environments, and is fluent in both English and Spanish. Join a team focused on building a customer-centric approach that delivers measurable outcomes in the logistics and supply chain sector.

Qualifications

• Strong, senior client-facing leader with an enterprise mindset.
• Proven ability to translate product capabilities into clear outcomes.
• Experience in complex B2B or enterprise software businesses.

Responsibilities

• Own the end-to-end customer experience and success strategy.
• Drive retention, renewals, and long-term engagement.
• Build and lead a high-performing customer experience team.

Skills

Senior client-facing leadership

Data-driven decision making

Strong communication skills

Understanding of B2B platforms

Empathy

Fluent in English and Spanish

Job description

A leading logistics technology company in Miami is seeking a Head of Customer Experience to own and scale customer success strategies. This role is pivotal for driving customer retention and engagement across enterprise clients. The ideal candidate possesses strong client-facing leadership skills, is comfortable in fast-paced environments, and is fluent in both English and Spanish. Join a team focused on building a customer-centric approach that delivers measurable outcomes in the logistics and supply chain sector.