Client Success Manager — Hybrid & Tech Solutions

Atlas Advanced Group; Charlotte (NC); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Professional development opportunities

Remote work options / flexible hours

Performance bonuses

Job summary

Atlas Advanced Group in Charlotte, NC is seeking a Customer Success Manager to nurture client relationships and ensure satisfaction with our technology solutions. This full-time role emphasizes proactive engagement, renewal risk management, and delivering value to customers.

You'll collaborate with Sales, Product, and Engineering to optimize the customer journey, monitor usage, and report on success metrics. A bachelor's degree and 3–5 years in customer success or related roles are preferred.

Qualifications

• Bachelor's degree in a related field and 3–5 years of experience in customer success or a similar role.
• Strong communication and problem-solving skills.
• Experience with CRM systems.
• Ability to work independently and manage multiple priorities.
• Passion for technology and delivering customer value.

Responsibilities

• Build and maintain customer success strategies to drive customer satisfaction and retention.
• Build and nurture strong relationships with key clients to understand their needs and provide tailored solutions.
• Monitor customer health and proactively address issues to prevent churn.
• Collaborate with sales, product, and engineering teams to ensure a seamless customer experience.
• Provide regular updates and reports to stakeholders on customer success metrics and trends.

Skills

Client relationships

Communication

Problem-solving

CRM systems

Independent work

Team collaboration

Education

Bachelor's degree in related field

Tools

Salesforce / CRM tools

Job description

Atlas Advanced Group in Charlotte, NC is seeking a Customer Success Manager to nurture client relationships and ensure satisfaction with our technology solutions. This full-time role emphasizes proactive engagement, renewal risk management, and delivering value to customers.

You'll collaborate with Sales, Product, and Engineering to optimize the customer journey, monitor usage, and report on success metrics. A bachelor's degree and 3–5 years in customer success or related roles are preferred.