Customer Success Manager - Flexible Work in Boston

Atlas West; Boston (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Atlas West in Boston, MA, seeks a Customer Success Manager to help clients achieve their goals with our software solutions. The role emphasizes client engagement, data-driven insights, and collaborative problem-solving within a dynamic tech environment.

You will monitor product usage, collaborate with product and engineering teams, and conduct regular check-ins to drive satisfaction and retention across diverse client accounts.

Qualifications

• Bachelor's degree in a related field preferred.
• Proven track record in customer success.
• Excellent communication and interpersonal skills.
• Strong analytical skills.
• Experience with CRM software.

Responsibilities

• Work closely with clients to understand their needs and provide support.
• Monitor product usage, identify areas for improvement.
• Collaborate with product and engineering teams.
• Conduct regular check-ins with clients.
• Analyze data to track success metrics.
• Develop strategies to boost client satisfaction and retention.

Skills

Customer success

Communication

Interpersonal skills

Analytical skills

Customer-centric approach

Education

Bachelor's degree in a related field

Tools

CRM software

Job description

Atlas West in Boston, MA, seeks a Customer Success Manager to help clients achieve their goals with our software solutions. The role emphasizes client engagement, data-driven insights, and collaborative problem-solving within a dynamic tech environment.

You will monitor product usage, collaborate with product and engineering teams, and conduct regular check-ins to drive satisfaction and retention across diverse client accounts.