Customer Success Manager

Atlas Global Inc.; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Employer-matching retirement plan

Professional development opportunities

Work flexibility / flexible work Arr.

Conferences access

Job summary

Atlas Global Inc. in Miami, FL seeks a Customer Success Manager to manage client relationships, monitor service performance, and address concerns in a fast-paced logistics environment.

You will collaborate with sales and support teams to drive client satisfaction and identify growth opportunities. The role offers a negotiable salary based on experience, with comprehensive health insurance, retirement plans with employer matching, and access to professional development programs and industry

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 3 years of experience in customer success, client services, or a similar role within the logistics or supply chain industry.
• Proven track record of achieving customer satisfaction and retention goals.
• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
• Excellent analytical and problem-solving skills, with the ability to interpret customer feedback and market trends.

Responsibilities

• Develop and implement strategies to enhance client satisfaction and retention
• Build and maintain strong relationships with key clients to understand their needs and provide tailored solutions
• Monitor client performance and identify areas for improvement, offering guidance and support as needed
• Collaborate with cross-functional teams to resolve client issues and ensure timely delivery of services
• Analyze customer feedback and market trends to identify opportunities for product and service enhancements

Skills

Communication skills

Interpersonal skills

Analytical thinking

Problem-solving

Client relationship management

Education

Bachelor's degree in Business, Marketing, or a related field

Job description

Atlas Global Inc., a leading player in global logistics and supply chain management, is seeking a Customer Success Manager in Miami, FL. This full-time position offers a negotiable salary and is open until November 23, 2026.

As a Customer Success Manager, you will manage client relationships, monitor service performance, and address client concerns. You will also collaborate with the sales and support teams to ensure client satisfaction and identify growth opportunities.

You will work in a dynamic environment with a dedicated team in Miami, FL, where the atmosphere is vibrant and fast-paced, fostering creativity and innovation. The role involves regular client interactions, which can range from initial consultations to ongoing project management, and requires strong communication and problem-solving skills to ensure client satisfaction and project success. This position demands adaptability and the ability to handle multiple tasks simultaneously, often under tight deadlines. You will be part of a collaborative team that values open communication and mutual support, contributing to a positive and productive work environment.

The salary is negotiable based on the candidate's experience, with potential for growth and advancement within the company. Benefits include comprehensive health insurance coverage, retirement plans with employer matching contributions, and professional development opportunities such as workshops, training programs, and access to industry conferences. Additionally, the company offers a supportive work environment, flexible work arrangements, and opportunities for career progression.

Responsibilities

• Develop and implement strategies to enhance client satisfaction and retention


• Build and maintain strong relationships with key clients to understand their needs and provide tailored solutions


• Monitor client performance and identify areas for improvement, offering guidance and support as needed


• Collaborate with cross-functional teams to resolve client issues and ensure timely delivery of services


• Analyze customer feedback and market trends to identify opportunities for product and service enhancements

Qualifications

• Bachelor's degree in Business, Marketing, or a related field


• Minimum of 3 years of experience in customer success, client services, or a similar role within the logistics or supply chain industry


• Proven track record of achieving customer satisfaction and retention goals


• Strong communication and interpersonal skills, with the ability to build and maintain client relationships


• Excellent analytical and problem-solving skills, with the ability to interpret customer feedback and market trends