Customer Success Manager

Atlas Advanced Group; Charlotte (NC); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Professional development opportunities

Remote work options / flexible hours

Performance bonuses

Job summary

Atlas Advanced Group in Charlotte, NC is seeking a Customer Success Manager to nurture client relationships and ensure satisfaction with our technology solutions. This full-time role emphasizes proactive engagement, renewal risk management, and delivering value to customers.

You'll collaborate with Sales, Product, and Engineering to optimize the customer journey, monitor usage, and report on success metrics. A bachelor's degree and 3–5 years in customer success or related roles are preferred.

Qualifications

• Bachelor's degree in a related field and 3–5 years of experience in customer success or a similar role.
• Strong communication and problem-solving skills.
• Experience with CRM systems.
• Ability to work independently and manage multiple priorities.
• Passion for technology and delivering customer value.

Responsibilities

• Build and maintain customer success strategies to drive customer satisfaction and retention.
• Build and nurture strong relationships with key clients to understand their needs and provide tailored solutions.
• Monitor customer health and proactively address issues to prevent churn.
• Collaborate with sales, product, and engineering teams to ensure a seamless customer experience.
• Provide regular updates and reports to stakeholders on customer success metrics and trends.

Skills

Client relationships

Communication

Problem-solving

CRM systems

Independent work

Team collaboration

Education

Bachelor's degree in related field

Tools

Salesforce / CRM tools

Job description

Atlas Advanced Group seeks a Customer Success Manager to join our team in Charlotte, NC. This FULL_TIME position involves managing client relationships and ensuring satisfaction with our advanced technology solutions. The salary is negotiable, and the role is valid through November 22, 2026.

As a Customer Success Manager, you'll provide ongoing support to clients, address their needs, and monitor product usage. You'll also track client satisfaction, identify areas for improvement, and implement solutions. Your role includes regular communication with clients to ensure their success.

You'll work closely with the sales and support teams in a collaborative environment. The workplace is in Charlotte, NC, where you'll be part of a dedicated team focused on client success. The office is located in the heart of the city, offering a vibrant work environment.

The salary for this position is negotiable, taking into account the candidate's experience and qualifications. In addition to a competitive base salary, employees can benefit from comprehensive health insurance plans that cover a range of medical services. The company also offers robust retirement plans, including 401(k) contributions, to help employees save for their future. Professional development is a priority, with opportunities for employees to attend workshops, conferences, and training programs to enhance their skills and advance their careers. Furthermore, the company may offer flexible work arrangements, such as remote work options or flexible hours, to accommodate employees' personal and professional needs. Performance bonuses are also available for employees who meet or exceed their targets, providing an additional incentive for excellence.

To excel in this role, you should have a bachelor's degree in a related field and 3-5 years of experience in customer success or a similar role. Strong communication and problem-solving skills are essential, along with a client-centric approach. Experience with CRM systems and a passion for technology is a plus.

Develop and maintain customer success strategies to drive customer satisfaction and retentionBuild and nurture strong relationships with key clients to understand their needs and provide tailored solutionsMonitor customer health and proactively address any issues or concerns to prevent churnCollaborate with sales, product, and engineering teams to ensure a seamless customer experienceProvide regular updates and reports to stakeholders on customer success metrics and trendsBachelor's degree in Business, Marketing, or a related field3-5 years of experience in a customer success or customer service roleStrong understanding of CRM systems and data analysis toolsExcellent communication and interpersonal skillsAbility to work independently and manage multiple priorities in a fast-paced environment