Customer Success Manager: Grow Prospects into Loyal Customers

GrowthTech Solutions; Kent (WA); On-site; USD 123,000 - 180,000; Full time

Job summary

GrowthTech Solutions in Kent, WA is seeking a Customer Service Manager who turns prospects into long-term customers and quotas into milestones. You will lead on-site with a values-led team, shaping how we engage clients and close deals.

You bring proven ability to manage competing priorities under tight deadlines, excellent written communication, and strong conflict resolution. Relocation or on-site work in Kent, WA is expected.

Qualifications

• Ability to manage competing priorities under tight deadlines.
• Willingness to relocate or work on-site in Kent, WA.
• Clear written communication.
• Strong conflict resolution and complaint handling skills.
• Experience collaborating within a freelance team.

Responsibilities

• Convert prospects into long-term customers and quotas into milestones.
• Frame ROI to support internal decisions for a Kent CFO.
• Improve project management funnels and reduce buyer drop-off.
• Mentor junior reps on outreach cadence and objection handling.
• Use decision making and complaint handling to automate and scale outbound efforts.

Skills

Prioritization

On-site Kent WA

Written communication

Conflict resolution

Complaint handling

Tools

Decision Making tools

Complaint Handling tools

Job description

GrowthTech Solutions in Kent, WA is seeking a Customer Service Manager who turns prospects into long-term customers and quotas into milestones. You will lead on-site with a values-led team, shaping how we engage clients and close deals.

You bring proven ability to manage competing priorities under tight deadlines, excellent written communication, and strong conflict resolution. Relocation or on-site work in Kent, WA is expected.