Customer Success Manager — Tech Growth Lead (LA)

GetJobSmart; Los Angeles (CA); On-site; USD 55,000 - 79,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development opportunities

Collaborative workplace

Job summary

Catalyst West Inc. in Los Angeles, CA is seeking a full-time Customer Success Manager to drive customer satisfaction and retention through our software solutions.

The role focuses on maximizing product value, managing client relationships, and coordinating with sales and product teams to address needs. A bachelor’s degree and strong communication skills are required, with experience in customer success or related roles preferred.

Qualifications

• Bachelor's degree required or equivalent.
• Experience in customer success, sales, or related role preferred.
• Strong communication and interpersonal skills essential.

Responsibilities

• Manage customer relationships and ensure satisfaction
• Provide exceptional support and resolve issues promptly
• Monitor product usage and identify areas for improvement
• Collaborate with sales and product teams to address customer needs and feedback

Skills

Communication

Problem solving

Data analysis

Customer relationships

Education

Bachelor's degree

Job description

Catalyst West Inc. in Los Angeles, CA is seeking a full-time Customer Success Manager to drive customer satisfaction and retention through our software solutions.

The role focuses on maximizing product value, managing client relationships, and coordinating with sales and product teams to address needs. A bachelor’s degree and strong communication skills are required, with experience in customer success or related roles preferred.