Customer Success & Growth Leader — Remote/Kailua

TechCraft Inc; Kailua (HI); Hybrid; USD 127,000 - 190,000; Full time

Job summary

TechCraft Inc in Kailua, HI is seeking a seasoned Customer Service Manager to accelerate demand generation, brand awareness, and revenue growth. The role emphasizes ownership of sales and marketing work with a clear growth ladder and mentorship built in.

You will lead a territory-focused plan, tailor messages to key buyers, and drive experiments to improve response rates. A relocation or remote work option is available.

Qualifications

• 8+ years steering sales marketing projects end to end.
• Experience supporting cross-functional teams in a manager capacity.
• Equal parts Genesys Cloud depth and Email Support curiosity.
• A HI work history, or strong reasons you'll thrive here anyway.
• Willingness to relocate to Kailua, HI, or to make remote work.
• The integrity to flag your own mistakes first.

Responsibilities

• Hand the Customer Service Manager crew a territory plan they can actually run.
• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Pair Cold Calling insight with gut feel to rank the hottest leads.
• Spot which Kailua accounts are about to churn and win them back.
• Build the Kailua reference network that closes deals for you.
• Run experiments on sales marketing messaging and keep only what converts.
• Segment audiences and personalize outreach to lift response rates.

Skills

Sales leadership

Cross-functional leadership

Genesys Cloud knowledge

Remote work openness

Integrity

Job description

TechCraft Inc in Kailua, HI is seeking a seasoned Customer Service Manager to accelerate demand generation, brand awareness, and revenue growth. The role emphasizes ownership of sales and marketing work with a clear growth ladder and mentorship built in.

You will lead a territory-focused plan, tailor messages to key buyers, and drive experiments to improve response rates. A relocation or remote work option is available.