Remote Customer Success Manager — Onboarding to Growth

Kentik; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Kentik is seeking a Customer Success Manager to enhance the customer journey from onboarding to renewal. You will engage with customers proactively, ensuring their long-term success. This role requires strong communication skills and a proven SaaS background, ideally with 5+ years in customer success roles.

The ideal candidate will work in a collaborative setting and travel up to 25% as required. If you're ready to support significant customer relationships with emotional intelligence, we encourage you to apply.

Qualifications

• 5+ years of Customer Success Management or Account Management experience.
• High degree of proficiency in Salesforce CRM and modern SaaS tools.
• Ability to communicate effectively in various modes.

Responsibilities

• Identify and foster key customer champions within their organizations.
• Support customers throughout their journey from onboarding to renewal.
• Work closely with team to ensure optimal customer experience.

Skills

Customer Success Management

Account Management

Salesforce CRM

Google Suite

SaaS Experience

Emotional Intelligence

Tools

Catalyst.io

Pendo

Looker

Job description

Kentik is seeking a Customer Success Manager to enhance the customer journey from onboarding to renewal. You will engage with customers proactively, ensuring their long-term success. This role requires strong communication skills and a proven SaaS background, ideally with 5+ years in customer success roles.

The ideal candidate will work in a collaborative setting and travel up to 25% as required. If you're ready to support significant customer relationships with emotional intelligence, we encourage you to apply.