Remote Client Success & Growth Manager

Kentech Consulting Inc; Miami (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Remote work

Paid Time Off

Flex Time

Disability insurance

Life Insurance

Profit Sharing

Health, Vision, and Dental Benefits

Job summary

KENTECH Consulting Inc. is seeking a Client Success Account Manager for a fully remote role in the United States.

You will manage onboarding, training, activation, renewals, and growth across multiple client accounts, acting as a trusted advisor to executives and stakeholders. Focus areas include identifying upsell opportunities, coordinating with sales and operations, and maintaining high client satisfaction.

Qualifications

• 3+ years in customer success, account management, or similar client-facing roles.
• Experience with client retention, upsell opportunities, and cross-sell strategies.
• Collaboration with sales, operations, and leadership to grow accounts.

Responsibilities

• Serve as the primary contact for assigned client accounts and ensure timely communication.
• Build long-term relationships with client executives and decision-makers.
• Act as trusted advisor on business needs, contracts, and opportunities for expansion.
• Manage onboarding, training, activation, renewals, and account growth.
• Identify upsell and cross-sell opportunities based on usage and objectives.
• Collaborate withSales, operations, marketing, and product to support growth.
• Monitor account health, satisfaction, and risks to retention.
• Develop account management strategies to improve engagement and revenue.
• Ensure smooth client activations and go-live readiness.
• Analyze data to identify improvements and proactive outreach.

Skills

Customer success

Account management

Relationship building

Communication

Sales support

Problem solving

Remote work

Education

BA/BS in Business or related

Tools

HubSpot

TazWorks

CRM software

Marketing automation

Job description

KENTECH Consulting Inc. is seeking a Client Success Account Manager for a fully remote role in the United States.

You will manage onboarding, training, activation, renewals, and growth across multiple client accounts, acting as a trusted advisor to executives and stakeholders. Focus areas include identifying upsell opportunities, coordinating with sales and operations, and maintaining high client satisfaction.