Outbound Growth & Customer Success Lead

KKR; Tacoma (WA); On-site; USD 97,000 - 140,000; Part time

Job summary

KKR is seeking a Senior Customer Service Representative in Tacoma, WA. The role blends outbound prospecting with customer delight to generate leads, owning the funnel from first click to close while ensuring CRM accuracy.

You will partner with marketing and sales to shorten the cycle and coach through webinars that fill the top of the funnel. Ideal candidates bring proven outbound calling experience, strong emotional intelligence, and the ability to translate jargon into clear English, with

Qualifications

• Calm under scope changes with Tacoma clients.
• Detail-oriented with a playfully-serious mindset.
• On-site Tacoma WA experience or willingness to relocate.
• Outbound calling experience paired with high emotional intelligence.
• Ability to translate jargon into plain English.

Responsibilities

• Decode why WA buyers say yes and double down on it.
• Hands-on ownership of social media calendars and community engagement.
• Close the gap between what marketing promises and sales delivers.
• Trade weekly notes with product on Tacoma buyer requests.
• Own the funnel from first click to closed-won, top to bottom.
• Keep the CRM honest so forecasts at KKR mean something.
• Sharpen the Senior Customer Service Representative value proposition for each vertical touched.
• Script the webinar that fills the sales marketing top of funnel.

Skills

Outbound Calling

Emotional Intelligence

Communication Skills

Detail-oriented

Tools

CRM system

Job description

KKR is seeking a Senior Customer Service Representative in Tacoma, WA. The role blends outbound prospecting with customer delight to generate leads, owning the funnel from first click to close while ensuring CRM accuracy.

You will partner with marketing and sales to shorten the cycle and coach through webinars that fill the top of the funnel. Ideal candidates bring proven outbound calling experience, strong emotional intelligence, and the ability to translate jargon into clear English, with