Customer Success Manager — Tech Solutions, Seattle

GetJobSmart; Seattle (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Wellness programs

Job summary

Granite North Solutions in Seattle, WA is seeking a Customer Success Manager to help clients maximize value from our technology products. The role emphasizes building relationships, guiding deployments, and ensuring our solutions meet evolving business needs.

You will work with a collaborative Seattle team, perform data entry and customer service duties, monitor satisfaction, and identify improvement opportunities. Strong communication and basic computer skills are essential.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Experience in customer success is preferred but not required.
• Basic computer skills and familiarity with office software.
• Ability to work standard business hours and occasional overtime.

Responsibilities

• Build and maintain client relationships.
• Monitor client satisfaction and identify improvement areas.
• Ensure solutions meet evolving client needs.
• Provide ongoing support and guidance to clients.
• Handle data entry, customer service, and administrative tasks.
• Collaborate with cross-functional teams.

Skills

Communication

Relationship building

Problem solving

Attention to detail

Time management

Active listening

Education

High school diploma or equivalent

Tools

CRM software

MS Office Suite

Job description

Granite North Solutions in Seattle, WA is seeking a Customer Success Manager to help clients maximize value from our technology products. The role emphasizes building relationships, guiding deployments, and ensuring our solutions meet evolving business needs.

You will work with a collaborative Seattle team, perform data entry and customer service duties, monitor satisfaction, and identify improvement opportunities. Strong communication and basic computer skills are essential.