Customer Service Manager

GrowthTech Solutions; Kent (WA); On-site; USD 123,000 - 180,000; Full time

Job summary

GrowthTech Solutions in Kent, WA is seeking a Customer Service Manager who turns prospects into long-term customers and quotas into milestones. You will lead on-site with a values-led team, shaping how we engage clients and close deals.

You bring proven ability to manage competing priorities under tight deadlines, excellent written communication, and strong conflict resolution. Relocation or on-site work in Kent, WA is expected.

Qualifications

• Ability to manage competing priorities under tight deadlines.
• Willingness to relocate or work on-site in Kent, WA.
• Clear written communication.
• Strong conflict resolution and complaint handling skills.
• Experience collaborating within a freelance team.

Responsibilities

• Convert prospects into long-term customers and quotas into milestones.
• Frame ROI to support internal decisions for a Kent CFO.
• Improve project management funnels and reduce buyer drop-off.
• Mentor junior reps on outreach cadence and objection handling.
• Use decision making and complaint handling to automate and scale outbound efforts.

Skills

Prioritization

On-site Kent WA

Written communication

Conflict resolution

Complaint handling

Tools

Decision Making tools

Complaint Handling tools

Job description

We are looking for a Customer Service Manager who turns prospects into long-term customers and quotas into milestones. What GrowthTech Solutions is really offering: $123,000 - $180,000 for 6 years of Phone Etiquette, plus growth that does not stall at the door.

Key Responsibilities

• Hand marketing the field intel that sharpens next quarter's ads
• Frame the innovative ROI a Kent, WA CFO can defend internally
• Dig into Project Management funnels and fix the step where buyers vanish
• Mentor junior reps on outreach cadence and objection handling
• Use Decision Making and Complaint Handling tools to automate and scale outbound efforts

What You'll Bring

• Demonstrated ability to manage competing priorities under tight deadlines
• Prior experience working on-site in Kent, WA, or willingness to relocate
• Written communication clear enough to survive a forwarded email chain
• Practical command of Conflict Resolution, with bonus points for Complaint Handling
• Familiarity with the rhythms of a fun-loving freelance team

GrowthTech Solutions is a small but values-led WA company that punches well above its weight in the sales marketing space. Our Kent team treats every retro like a chance to quietly upgrade how we operate.

We frame the offer around growth: $123,000 - $180,000 today, mentorship now, benefits always, and the flexibility to live well in WA.

Freshly bumped to active, the Kent, WA role takes applicants today.

Your Phone Etiquette story isn't finished, and the next chapter might be a Customer Service Manager role here.