Growth-Focused Customer Success Manager — Costa Mesa

Energy Innovation Corp

Costa Mesa (CA)

On-site

USD 126,000 - 206,000

Full time

2 days ago

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Benefits offered by this job

Mentorship

Benefits

Flexibility in CA living

Job summary

GrowthTech Solutions in Costa Mesa, CA is seeking a Customer Service Manager to mentor reps, qualify opportunities, and design landing pages that convert traffic into customers. The role emphasizes ownership of outcomes and close collaboration with a team that values real revenue growth in the Costa Mesa market.

You will lead onboarding improvements, leverage CSAT data, and drive cross-functional initiatives to win deals and expand the CA footprint.

Qualifications

Ability to learn new sales marketing systems quickly and apply them effectively.
Strong multitasking ability without sacrificing quality.
Clarity of thought that shows up in tidy documentation.
Comfortable presenting ideas to stakeholders at every level.

Responsibilities

Mentor junior reps on outreach cadence and objection handling.
Qualify hard, so the manager team only chases real money.
Design landing pages and conversion funnels that turn traffic into customers.
Sniff out the Customer Onboarding gap that's leaking deals at handoff.
Mine CSAT Reporting data for the outcome-focused story that wins the room.
Chase the sales marketing whitespace no rep in CA has worked.
Coach junior reps through their first goal-oriented negotiation.
Build and nurture relationships with prospects across the Costa Mesa, CA market.