Customer Success Manager (Fully Remote)

Nearmap; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Nearmap is seeking a customer success leader to manage a mid-market and enterprise portfolio, guiding customers from onboarding through renewal. You will identify churn risks and growth opportunities, driving product adoption and sustained value.

As a trusted advisor, you will own renewals, negotiate renewals to hit retention and net revenue targets, and partner cross-functionally to maximize customer lifetime value across the portfolio.

Qualifications

• Manage a mid-market and enterprise portfolio across the full customer lifecycle from onboarding to renewal.
• Identify churn risks and growth opportunities to maximize value.

Responsibilities

• Own and close renewals, delivering on retention and net revenue targets with strong negotiation skills.
• Serve as a trusted advisor, driving product adoption, retention, and growth initiatives to maximize customer lifetime value.

Job description

• Manage a mid-market and enterprise portfolio, overseeing the full customer lifecycle from onboarding to renewal while identifying churn risks and growth opportunities.
• Own and close renewals, consistently delivering on retention and net revenue targets with strong negotiation skills.
• Serve as a trusted advisor, driving product adoption, retention, and growth initiatives to maximize customer lifetime value.