Customer Success Manager, Remote

Open Abacus; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Open Abacus is seeking a customer success manager to build lasting relationships with clients after the sale. You will guide onboarding, ensure smooth service delivery, and drive client satisfaction.

You will work remotely from anywhere in the United States, collaborating with internal teams to monitor client metrics and support renewals while expanding engagement.

Qualifications

• Excellent communication and relationship-building abilities.
• Experience in accounting, consulting, or professional services preferred.
• Self-motivated, highly organized, and customer-focused.
• Comfort working independently in a remote environment.

Responsibilities

• Understand client needs and tailor solutions.
• Lead onboarding and implementation of services.
• Act as a liaison between clients and internal teams.
• Monitor client performance metrics and conduct periodic check-ins.
• Identify upsell opportunities and support renewals.

Skills

Communication skills

Relationship-building

Accounting/Consulting/PS

Self-motivated

Remote work independent

Job description

Overview: We’re looking for a client-obsessed Customer Success Manager to build and nurture long-term relationships with our clients. You’ll serve as the primary point of contact post-sale, ensuring successful onboarding, service delivery, and retention. Your role is central to driving client satisfaction and expanding client engagement.

Key Responsibilities

• Develop a deep understanding of client needs and tailor solutions accordingly
• Lead onboarding and implementation of services
• Serve as a liaison between clients and internal teams
• Monitor client performance metrics and conduct periodic check-ins
• Proactively identify upsell opportunities and support renewals

What We’re Looking For

• Strong communication and relationship-building skills
• Experience in accounting, consulting, or professional services preferred
• Self-motivated and highly organized with a customer-first mindset
• Comfort working independently in a remote environment