Customer Success Manager | Flexible Remote

TreeRing Corporation; United States; Remote; USD 63,000 - 68,000; Full time

Benefits offered by this job

Flexible remote work

Collaborative culture

Career growth opportunities

Job summary

Treering is seeking a Customer Success Manager to manage day-to-day customer interactions, build strong relationships, and help customers achieve their goals with our SaaS products. You will collaborate with sales, product, and support to ensure smooth delivery and renewals.

You’ll onboard clients, provide product training, monitor health metrics, and proactively address issues. The ideal candidate has 2–3 years in Customer Success or account management, excellent communication, and a proactive,

Qualifications

• 2–3 years in Customer Success or related role.
• Strong communication and relationship-building skills.
• Ability to manage multiple accounts and prioritize tasks.
• Proactive problem-solving mindset with customer needs.
• Experience with SaaS or software is a plus.

Responsibilities

• Build and maintain strong relationships with customers as main contact.
• Ensure customer satisfaction by understanding needs and addressing concerns.
• Assist with onboarding, product training, and ongoing support.
• Collaborate with sales, product, and support to resolve issues.
• Monitor customer health metrics and gather feedback for improvements.
• Communicate product updates and best practices to customers.
• Manage renewals and retention, ensuring smooth transitions.
• Document feedback and outcomes for leadership review.
• Proficiency with CRM software and customer support tools.

Skills

Customer Success

Account Management

Relationship building

Communication

Problem solving

Tools

CRM software

Support tools

Job description

Treering is seeking a Customer Success Manager to manage day-to-day customer interactions, build strong relationships, and help customers achieve their goals with our SaaS products. You will collaborate with sales, product, and support to ensure smooth delivery and renewals.

You’ll onboard clients, provide product training, monitor health metrics, and proactively address issues. The ideal candidate has 2–3 years in Customer Success or account management, excellent communication, and a proactive,