Strategic Customer Success Manager - Remote

Revenova; United States; Remote; USD 90,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401(k) plan with employer contribution

Paid time off

Bonuses or sales commissions

Job summary

Revenova is seeking a Customer Success Manager to lead the ongoing success of a diverse portfolio of customers, guiding onboarding, adoption, and ongoing engagement. You will act as a trusted advisor, aligning with sales, product, and support to maximize value and retention.

Strong communication and problem-solving skills are essential to drive outcomes across the customer lifecycle. The role requires 3–5 years in customer success or account management, experience with Salesforce and TMS

Qualifications

• Minimum of 3-5 years of experience in customer success or account management within software/logistics/supply chain.
• Expertise with Transportation Management Systems (TMS) software and ability to learn new systems quickly.
• Strong experience with Salesforce: managing user accounts, configuring workflows, security settings, and basic reports/dashboards.

Responsibilities

• Own the overall success of an assigned portfolio of customers through lifecycle leadership.
• Understand each customer’s goals, workflows, challenges, and success metrics.
• Drive adoption and engagement of Revenova solutions with best practices and success planning.
• Monitor health, usage, and KPIs to identify risks and drive outcomes.
• Build relationships with executives and end users to foster partnerships.
• Lead regular business reviews and strategic planning aligned to objectives.

Skills

Customer success

Account management

Communication

Travel readiness

Tools

Salesforce

TMS software

Job description

Revenova is seeking a Customer Success Manager to lead the ongoing success of a diverse portfolio of customers, guiding onboarding, adoption, and ongoing engagement. You will act as a trusted advisor, aligning with sales, product, and support to maximize value and retention.

Strong communication and problem-solving skills are essential to drive outcomes across the customer lifecycle. The role requires 3–5 years in customer success or account management, experience with Salesforce and TMS