Remote Customer Success Manager: Retention & Growth

Treering; United States; Remote; USD 63.000 - 68.000; Vollzeit

Zusammenfassung

Treering is a growing memory platform helping people capture milestones, from school memories to travel adventures. We are seeking a Customer Success Manager to nurture relationships, guide customers, and drive adoption of our SaaS products.

In this role you will manage multiple accounts, onboard new users, collaborate with sales, product, and support, monitor health metrics, and contribute to retention strategies in a remote-friendly team.

Qualifikationen

• 2-3 years of experience in Customer Success, Account Management, or a related field.
• Strong communication and relationship-building skills.
• Ability to manage multiple customer accounts and prioritize tasks efficiently.
• Problem-solving mindset with a proactive approach to addressing customer needs.
• Experience working with software, SaaS, or tech-related companies is a plus.
• Excellent teamwork and collaboration skills with the ability to work cross-functionally.
• Flexibility and adaptability to work in a fast-paced, evolving environment.
• Proficiency with CRM software and customer support tools.

Aufgaben

• Build and maintain strong relationships with customers, acting as their main point of contact during the contract period.
• Ensure customer satisfaction by understanding their needs and proactively addressing any concerns or challenges.
• Assist customers in onboarding, product training, and ongoing support to maximize their use of Treering's products and services.
• Collaborate with internal teams (e.g., sales, product, and support) to resolve customer issues and provide tailored solutions.
• Monitor customer health metrics, track feedback, and identify opportunities for improvement or additional services.
• Communicate effectively with customers about product updates, new features, and best practices.
• Proactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary period.
• Document and report on customer feedback, challenges, and successes to the leadership team.
• Proficiency with CRM software and customer support tools.

Kenntnisse

Communication

Relationship building

Account management

Problem solving

Teamwork

Adaptability

CRM software

SaaS/Tech exposure

Tools

CRM software

Jobbeschreibung

Treering is a growing memory platform helping people capture milestones, from school memories to travel adventures. We are seeking a Customer Success Manager to nurture relationships, guide customers, and drive adoption of our SaaS products.

In this role you will manage multiple accounts, onboard new users, collaborate with sales, product, and support, monitor health metrics, and contribute to retention strategies in a remote-friendly team.