Customer Success Manager, Coffee Services

Canteen North America; Carrollton (TX); Remote; USD 30,000 - 41,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Job summary

Canteen is seeking a Customer Service Manager for Coffee Services to deliver exceptional customer experiences, drive client retention, and support the growth of existing accounts within a fast-paced Office Coffee Services environment.

You will partner with the District Operations Manager to oversee a portfolio of customer accounts and lead a team of route drivers, visiting client sites to strengthen relationships and identify service improvements.

Qualifications

• 3+ years of customer service, account management, customer success, or client retention experience.
• Strong relationship-building and customer-facing skills.
• Experience handling customer concerns and driving retention efforts.
• Intermediate to advanced Microsoft Excel skills.
• Excellent verbal and written communication skills.
• Strong presentation and public speaking abilities.

Responsibilities

• Deliver exceptional customer experience and drive client retention in a fast-paced Office Coffee Services environment.
• Partner with the District Operations Manager to oversee a portfolio of customer accounts and lead a team of route drivers.
• Visit customer sites to strengthen relationships, address concerns, and identify opportunities for service improvement.
• Drive same-store sales growth through proactive customer engagement and product recommendations.
• Monitor customer activity and trends to support retention and growth strategies.
• Prepare and present business updates, customer insights, and performance results to leadership.

Skills

Customer service

Account management

Customer success

Public speaking

Verbal and written communication

Education

Bachelor’s degree preferred

Two-year degree or equivalent

Tools

Microsoft Excel

Job description

Canteen is seeking a Customer Service Manager for Coffee Services to deliver exceptional customer experiences, drive client retention, and support the growth of existing accounts within a fast-paced Office Coffee Services environment.

You will partner with the District Operations Manager to oversee a portfolio of customer accounts and lead a team of route drivers, visiting client sites to strengthen relationships and identify service improvements.