Customer Success & Account Growth Manager

Canteen North America; Charlotte (NC); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Retirement Plan

Holiday Time Off

Commuter Benefits

Job summary

Canteen North America is seeking a Customer Service/Territory Manager to deliver exceptional customer experiences, drive client retention, and support growth within a fast-paced Office Coffee Services environment in Charlotte, NC. You will partner with the District Operations Manager to manage a portfolio of accounts and expand services across existing clients.

The role requires a customer-focused, organized, data-driven mindset and a passion for building long-term relationships.

Qualifications

• 5+ years of experience in Customer Success, Account Management, Client Retention, Office Coffee Services, Pantry Services, Hospitality, or a related service industry.
• Bachelor's degree preferred; Associate degree or equivalent combination of education and experience considered.
• Proven ability to build strong customer relationships and drive client retention.
• Experience in resolving customer concerns and managing service-related issues.
• Intermediate to advanced Microsoft Excel skills.

Responsibilities

• Partner with the District Operations Manager to support and manage a portfolio of customer accounts.
• Conduct customer retention calls and service follow-up meetings.
• Visit customer locations to strengthen relationships, address concerns, and identify opportunities for service improvement.
• Resolve escalated customer issues professionally and in a timely manner.
• Maintain high levels of customer satisfaction and account retention.

Skills

Customer Success

Account Management

Client Retention

Hospitality

Education

Bachelor's degree

Associate degree

Tools

Microsoft Excel

Job description

Canteen North America is seeking a Customer Service/Territory Manager to deliver exceptional customer experiences, drive client retention, and support growth within a fast-paced Office Coffee Services environment in Charlotte, NC. You will partner with the District Operations Manager to manage a portfolio of accounts and expand services across existing clients.

The role requires a customer-focused, organized, data-driven mindset and a passion for building long-term relationships.