Customer Success Manager: Coffee Routes & Accounts

Compass Group USA; Hayward (CA); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Canteen, a Compass Group USA company, seeks a Customer Service Manager for Coffee Services & Pantry to lead day-to-day operations, oversee drivers, and ensure top-tier service across office coffee, pantry, and vending programs. You’ll collaborate with clients and an operations team to resolve issues, optimize product offerings, and drive customer satisfaction.

The ideal candidate will have coffee/pantry or hospitality experience, strong leadership and communication skills, and a willingness to

Qualifications

• Bachelor's degree preferred; two-year degree acceptable with experience.
• 3+ years in customer service or 2+ years in related roles.
• 3 years driving experience and valid Non-CDL Class C license required.

Responsibilities

• Daily oversight of site visits and client retention.
• Support openings and ensure compliance with standards.
• Develop and implement action plans to improve service metrics.
• Create account level sales plans and monitor profitability.
• Coordinate improvements in retention and client experience at point of sale.
• Drive merchandising standards and promotions to increase revenue.
• Evaluate performance via quarterly district reviews.
• When needed, perform Route Driver duties and operate company vehicle.

Skills

Customer service

Team leadership

Communication

Travel ability

Reliability

Education

Bachelor's degree preferred

Two-year college degree or equivalent

Tools

Microsoft Office

Route management software

Job description

Canteen, a Compass Group USA company, seeks a Customer Service Manager for Coffee Services & Pantry to lead day-to-day operations, oversee drivers, and ensure top-tier service across office coffee, pantry, and vending programs. You’ll collaborate with clients and an operations team to resolve issues, optimize product offerings, and drive customer satisfaction.

The ideal candidate will have coffee/pantry or hospitality experience, strong leadership and communication skills, and a willingness to