Customer Experience Manager: Coffee Services & Pantry

Canteen North America; San Diego (CA); On-site; USD 77,000 - 84,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Canteen in San Diego is seeking a Customer Service Manager (Coffee Services & Pantry) to deliver exceptional customer experiences, drive client retention, and grow existing accounts in a fast-paced Office Coffee Services environment. This role partners with the District Operations Manager to manage a portfolio of customer accounts and improve service delivery.

The ideal candidate is customer-focused, highly organized, data-driven, with strong communication skills and the ability to travel

Qualifications

• 5+ years of experience in Customer Service, Customer Success, Account Management, or coffee services.
• Bachelor’s degree preferred; Associate degree or equivalent combination considered.
• Proven ability to build relationships and drive client retention.
• Strong communication, presentation, and written skills.
• Valid driver’s license and ability to travel locally to customer locations.

Responsibilities

• Partner with the District Operations Manager to support and manage a portfolio of customer accounts.
• Lead and coach a team of Route Delivery Drivers to ensure service quality and retention.
• Drive same-store sales growth through proactive client engagement and product recommendations.
• Utilize Excel and reporting tools to analyze performance metrics and prepare insights for leadership.

Skills

Customer service

Account management

Communication

Education

Bachelor's degree preferred

Associate degree or equivalent

Tools

Microsoft Excel

Job description

Canteen in San Diego is seeking a Customer Service Manager (Coffee Services & Pantry) to deliver exceptional customer experiences, drive client retention, and grow existing accounts in a fast-paced Office Coffee Services environment. This role partners with the District Operations Manager to manage a portfolio of customer accounts and improve service delivery.

The ideal candidate is customer-focused, highly organized, data-driven, with strong communication skills and the ability to travel