Account Relations Manager — Coffee & Pantry

Compass Group USA; San Diego (CA); On-site; USD 77,000 - 84,000; Full time

Benefits offered by this job

Yearly Bonus Opportunity

Co. Car

Job summary

Canteen in San Diego, CA, is seeking a Customer Service Manager (Coffee Services & Pantry) to deliver exceptional client experiences and drive account retention in a fast-paced Office Coffee Services environment.

You will partner with the District Operations Manager to oversee a portfolio of customer accounts, lead a Route Delivery team, and identify opportunities for service improvements and growth. Strong communication and Excel skills are required.

Qualifications

• 5+ years in Customer Service, Account Management, or similar fields.
• Bachelor's degree preferred; related experience considered.
• Proven ability to build relationships and retain clients.
• Strong communication and travel locally with driver's license.

Responsibilities

• Partner with the District Operations Manager to manage a portfolio of customer accounts.
• Conduct customer retention calls and service follow-up meetings.
• Visit customer locations to strengthen relationships and identify service improvements.
• Lead Route Delivery Drivers to ensure exceptional service and retention.
• Drive same-store sales growth through proactive engagement and product recommendations.
• Utilize Excel and reporting tools to analyze performance metrics.
• Prepare customer insights and performance reports for leadership.

Skills

Customer Service

Account Management

Client Retention

Coffee Services

Communication Skills

Education

Bachelor's degree preferred

Associate degree or equivalent

Tools

Excel

Job description

Canteen in San Diego, CA, is seeking a Customer Service Manager (Coffee Services & Pantry) to deliver exceptional client experiences and drive account retention in a fast-paced Office Coffee Services environment.

You will partner with the District Operations Manager to oversee a portfolio of customer accounts, lead a Route Delivery team, and identify opportunities for service improvements and growth. Strong communication and Excel skills are required.