Customer Experience Manager, Route & Accounts

Compass Group USA; Jackson Field (CO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Commuter Benefits

Job summary

Canteen, a division of Compass Group USA, is seeking a Customer Service Manager to lead route and account management with a focus on delivering exceptional service across Micro Market and Vending operations.

As the primary contact for client accounts, you will drive customer satisfaction, issue resolution, and retention. The role involves coordinating with operations teams, managing service tickets, and upholding service excellence standards.

Qualifications

• Minimum of 3-5 years of customer service, account management, or operations experience.
• Bachelor's degree in Business, Hospitality, Management, or related field preferred.

Responsibilities

• Deliver exceptional customer experiences across Canteen's Micro Market and Vending operations.
• Serve as the primary point of contact for client accounts and ensure customer satisfaction and retention.
• Coordinate with route operations, market attendants, technicians, and service teams to resolve issues quickly.

Skills

Customer service

Account management

Operations experience

Problem-solving

Education

High school diploma or GED

Bachelor's degree in Business, Hospitality, Management, or related field

Tools

Microsoft Office Suite

CRM systems

Job description

Canteen, a division of Compass Group USA, is seeking a Customer Service Manager to lead route and account management with a focus on delivering exceptional service across Micro Market and Vending operations.

As the primary contact for client accounts, you will drive customer satisfaction, issue resolution, and retention. The role involves coordinating with operations teams, managing service tickets, and upholding service excellence standards.