Customer Service Manager - Coffee Services & Route Ops

Canteen North America; Hayward (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Job summary

Canteen in Hayward, CA is seeking a Customer Service Manager for Coffee Services & Pantry to lead day-to-day operations of office coffee, pantry, and refreshment services. You will manage route drivers, ensure product availability, and serve as the main contact for client inquiries and escalations.

You’ll work with drivers, clients, and the operations team to resolve issues, maintain service standards, optimize offerings, and support efficient routes.

Qualifications

• A bachelor’s degree is preferred; two-year college degree or the equivalent combination of education and experience is acceptable.
• Proven experience in team building, coaching, and leadership with a track record of developing talent.
• Minimum of 3+ years’ experience in a customer service position, or at least 2 years of related experience.
• 3 years driving experience required; valid Non-CDL Class C license and clean driving record.
• Route management, retail management, food & beverage management and merchandising experience preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and route management software.
• Excellent communication skills required.
• Must be able to travel to client sites.
• Must be passionate about providing world class service.
• Must be able to lift 50 lbs.

Responsibilities

• Responsible for site visits and client retention.
• Assist branches with grand openings.
• Ensure compliance with local and national account standards; review reporting.
• Develop and implement action plans to improve food waste and operations.
• Create an account-level sales plan and track profitability.
• Coordinate efforts to improve customer retention and client experience at POS.
• Drive merchandising standards and introduce new products to increase revenue.
• Evaluate performance by location via quarterly evaluations.
• Perform Route Driver duties when needed, including delivering products.

Skills

Excellent communication

Travel to client sites

Microsoft Office Suite

Route management software

Education

Bachelor’s degree

Two-year college degree

Tools

Office software

Route management software

Job description

Canteen in Hayward, CA is seeking a Customer Service Manager for Coffee Services & Pantry to lead day-to-day operations of office coffee, pantry, and refreshment services. You will manage route drivers, ensure product availability, and serve as the main contact for client inquiries and escalations.

You’ll work with drivers, clients, and the operations team to resolve issues, maintain service standards, optimize offerings, and support efficient routes.