Customer Success & Territory Manager — Coffee Services

Compass Group USA; Charlotte (NC); Vor Ort; USD 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Commuter benefits

Zusammenfassung

Canteen, part of Compass Group USA, seeks a Customer Service/Territory Manager (Coffee Services & Pantry) to deliver exceptional customer experience, retain clients, and grow existing accounts in a fast-paced Office Coffee Services environment.

The ideal candidate is customer-focused, organized, data-driven, and excels at building long-term relationships. Local travel and strong communication skills are essential, with a passion for coffee and hospitality.

Qualifikationen

• 5+ years of experience in Customer Success, Account Management, Client Retention, Office Coffee Services, Pantry Services, Hospitality, or a related service industry.
• Bachelor's degree preferred; Associate degree or equivalent combination of education and experience considered.
• Proven ability to build strong customer relationships and drive client retention.
• Experience resolving customer concerns and managing service-related issues.
• Intermediate to advanced Microsoft Excel skills.
• Strong verbal, written, presentation, and communication skills.
• Valid driver's license and ability to travel locally to customer locations.
• Passion for coffee, hospitality, and delivering exceptional customer experiences.
• Demonstrated ability to analyze customer data and service trends to drive retention and business growth.

Aufgaben

• Partner with the District Operations Manager to support and manage a portfolio of customer accounts.
• Conduct customer retention calls and service follow-up meetings.
• Visit customer locations to strengthen relationships, address concerns, and identify opportunities for service improvement.
• Resolve escalated customer issues professionally and in a timely manner.
• Maintain high levels of customer satisfaction and account retention.
• Conduct regular business reviews with customers to discuss service performance and opportunities for improvement.
• Drive same-store sales growth through proactive customer engagement and product recommendations.
• Identify opportunities to expand services and increase revenue within existing accounts.
• Monitor customer activity, service trends, and business performance to support retention strategies.
• Utilize Excel and reporting tools to analyze performance metrics and prepare insights for leadership.

Kenntnisse

Customer Success

Account Management

Client Retention

Office Coffee Services

Pantry Services

Hospitality

Data analysis

Ausbildung

Bachelor's degree

Associate degree or equivalent

Tools

Microsoft Excel

Jobbeschreibung

Canteen, part of Compass Group USA, seeks a Customer Service/Territory Manager (Coffee Services & Pantry) to deliver exceptional customer experience, retain clients, and grow existing accounts in a fast-paced Office Coffee Services environment.

The ideal candidate is customer-focused, organized, data-driven, and excels at building long-term relationships. Local travel and strong communication skills are essential, with a passion for coffee and hospitality.