Customer Experience Lead: Route & Account Management

Compass Group USA; Denver (CO); Vor Ort; USD 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Zusammenfassung

Compass Group USA, via its Canteen brand, seeks a Customer Service Manager in Denver to lead day-to-day operations, oversee route drivers, ensure product availability, and be the primary contact for client inquiries. The role focuses on delivering exceptional service, maintaining standards, and supporting efficient operations.

The ideal candidate is customer-focused, well organized, and proactive, with the ability to manage multiple priorities while building strong relationships with clients.

Qualifikationen

• Bachelor degree preferred or two-year college with relevant experience.
• Experience leading frontline teams and coaching performance.
• Strong communication and organizational skills.

Aufgaben

• Site visits and client retention.
• Assist branches with grand openings.
• Ensure compliance with local and national standards.
• Develop account level sales plans and track profitability.
• Improve customer retention and client experience at point of sale.
• Drive merchandising standards and introduce new products to increase revenue.
• Perform route driver duties when needed.

Kenntnisse

Leadership

Customer service

Team management

Communication

Microsoft Office

Route management

Driver experience

Ausbildung

Bachelor's degree

Associate degree or equivalent

Tools

Microsoft Office Suite

Route management software

Jobbeschreibung

Compass Group USA, via its Canteen brand, seeks a Customer Service Manager in Denver to lead day-to-day operations, oversee route drivers, ensure product availability, and be the primary contact for client inquiries. The role focuses on delivering exceptional service, maintaining standards, and supporting efficient operations.

The ideal candidate is customer-focused, well organized, and proactive, with the ability to manage multiple priorities while building strong relationships with clients.