Customer Success Manager

HFF; Santa Clara (CA); Hybrid; USD 141,000 - 200,000; Full time

Benefits offered by this job

Equity

Mentorship program

Flexible remote options

Job summary

HFF in Santa Clara, CA seeks an experienced Customer Success Manager to drive retention and revenue across strategic accounts. You will own follow-ups, manage key customer relationships, and translate feedback into stories the sales floor uses.

We value 7+ years in customer success or sales marketing, strong active listening, and a writer’s tone for high-stakes emails. Flexible remote options, equity, and a mentorship program help you grow toward the next manager role.

Qualifications

• 7+ years in customer success or sales marketing.
• Strong active listening with solid opinions on customer feedback.
• Proven track record delivering revenue growth.
• Excellent written communication and email tone.

Responsibilities

• Write follow-ups that get answered, not the ones that get ignored.
• Run the manager account like it's the only one that matters.
• Translate Ticket Management dashboards into stories the sales floor actually uses.
• Support manager account executives with prospecting and follow-up strategy.
• Turn a $141,000 - $200,000 budget into measurable results-oriented growth.
• Frame the employee-centric ROI a Santa Clara, CA CFO can defend internally.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Sniff out the Customer Feedback Analysis gap that's leaking deals at handoff.

Skills

Active Listening

Customer Satisfaction Surveys

Sales Marketing

Email Tone

Proven Track Record

Job description

Quota is the floor here, not the goal, and HFF's Customer Success Manager is expected to leave it far behind. Come own your work at HFF: $141,000 - $200,000, a supportive team, and 6 years of Customer Satisfaction Surveys put to good use.

Key Responsibilities

• Write follow-ups that get answered, not the ones that get ignored
• Run the manager account like it's the only one that matters
• Translate Ticket Management dashboards into stories the sales floor actually uses
• Support manager account executives with prospecting and follow-up strategy
• Turn a $141,000 - $200,000 budget into measurable results-oriented growth
• Frame the employee-centric ROI a Santa Clara, CA CFO can defend internally
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Sniff out the Customer Feedback Analysis gap that's leaking deals at handoff

What You'll Bring

• Solid Creativity grounding, plus Active Listening you can pick up on the fly
• Fluency across Customer Satisfaction Surveys and Active Listening, with strong opinions on both
• 7+ years that left you with strong instincts and few illnesses
• Hands-on sales marketing experience that holds up to follow-up questions
• Familiarity with the rhythms of a proudly-nerdy full-time team
• A writer's ear for tone in a high-stakes email
• Proven track record delivering results as a Customer Success Manager

Long obsessed with Customer Feedback Analysis, HFF has turned a Santa Clara office into one of the purpose-soaked centers of sales marketing innovation in CA. Politics die fast at HFF because we put the awkward stuff on the table early.

Secure $141,000 - $200,000, flexible remote options, equity, and a mentorship program designed to help you reach the next manager.

Newly timestamped, HFF keeps this manager opening on the active board.