Customer Success Manager

DigitalCore; Hillsboro (OR); On-site; USD 113,000 - 165,000; Full time

Job summary

DigitalCore, based in Hillsboro, Oregon, is seeking a Customer Success Manager to drive revenue through strong relationships and strategic CRM insights. The role offers a salary range of $113,000 to $165,000 plus uncapped earning potential and clear leadership pathways within the sales marketing organization.

The position emphasizes managing Oregon-based relationships, optimizing CRM funnels, and delivering discovery-driven conversations that uncover budget.

Qualifications

• Manager-level experience in a part-time capacity.
• Professionalism, integrity, and discretion with sensitive information.
• Strong communication skills and ability to articulate value clearly.

Responsibilities

• Carry the OR number and the relationships that make it real.
• Dig into CRM Software funnels and fix the step where buyers vanish.
• Negotiate pricing and close deals that meet or exceed quarterly quotas.
• Run discovery calls that uncover budget without asking for it.
• Own the handoff doc that keeps nothing falling between Innovation and CRM.
• Pair a $113,000 - $165,000 quota with the discipline to forecast it straight.
• Read the sales marketing market and reposition the offer when it shifts.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.

Skills

CRM software

Negotiation

Discovery calls

Forecasting

Quota management

Tools

Help Scout

CRM software

Job description

Ready to build campaigns that convert? Our Customer Success Manager role offers a $113,000 - $165,000 salary and uncapped earning potential. Bring Help Scout and Customer Retention sharpened over 7 years, and DigitalCore answers with $113,000 - $165,000 plus a clear path up.

Key Responsibilities

• Carry the OR number and the relationships that make it real
• Dig into CRM Software funnels and fix the step where buyers vanish
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Run discovery calls that uncover budget without asking for it
• Own the handoff doc that keeps nothing falling between Innovation and CRM
• Pair a $113,000 - $165,000 quota with the discipline to forecast it straight
• Read the sales marketing market and reposition the offer when it shifts
• Set and monitor KPIs tied to revenue, retention, and acquisition cost

What You'll Bring

• Curiosity and a continuous drive to sharpen your sales marketing craft
• Experience at the manager level inside a part-time role
• Professionalism, integrity, and discretion with sensitive information
• The communication discipline to over-share early and trim later

Rooted in Hillsboro and restless by nature, DigitalCore keeps reinventing how Help Scout and Problem Solving fit together. As a Customer Success Manager, you'll have a real voice in shaping how the sales marketing team operates.

This position offers $113,000 - $165,000, comprehensive benefits, and genuine room to advance into leadership within sales marketing.

Live feed: the Hillsboro, OR role remains unfilled and actively recruiting.

The version of you that already works at DigitalCore is just one application ahead.