Strategic CSM - Drive Growth, Flexible Remote & Equity

HFF; Santa Clara (CA); Hybrid; USD 141,000 - 200,000; Full time

Benefits offered by this job

Equity

Mentorship program

Flexible remote options

Job summary

HFF in Santa Clara, CA seeks an experienced Customer Success Manager to drive retention and revenue across strategic accounts. You will own follow-ups, manage key customer relationships, and translate feedback into stories the sales floor uses.

We value 7+ years in customer success or sales marketing, strong active listening, and a writer’s tone for high-stakes emails. Flexible remote options, equity, and a mentorship program help you grow toward the next manager role.

Qualifications

• 7+ years in customer success or sales marketing.
• Strong active listening with solid opinions on customer feedback.
• Proven track record delivering revenue growth.
• Excellent written communication and email tone.

Responsibilities

• Write follow-ups that get answered, not the ones that get ignored.
• Run the manager account like it's the only one that matters.
• Translate Ticket Management dashboards into stories the sales floor actually uses.
• Support manager account executives with prospecting and follow-up strategy.
• Turn a $141,000 - $200,000 budget into measurable results-oriented growth.
• Frame the employee-centric ROI a Santa Clara, CA CFO can defend internally.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Sniff out the Customer Feedback Analysis gap that's leaking deals at handoff.

Skills

Active Listening

Customer Satisfaction Surveys

Sales Marketing

Email Tone

Proven Track Record

Job description

HFF in Santa Clara, CA seeks an experienced Customer Success Manager to drive retention and revenue across strategic accounts. You will own follow-ups, manage key customer relationships, and translate feedback into stories the sales floor uses.

We value 7+ years in customer success or sales marketing, strong active listening, and a writer’s tone for high-stakes emails. Flexible remote options, equity, and a mentorship program help you grow toward the next manager role.