Customer Success Manager

Energy Innovation Corp; Lawrence (KS); On-site; USD 98,000 - 133,000; Full time

Job summary

HFF in Lawrence, KS seeks a Customer Success Manager to guide client relationships and drive outcomes from day one. You will coach junior reps, craft compelling collateral, and ensure the brand voice shines in every interaction, from calls to captions.

You will leverage CRM insights to rank leads, coordinate campaigns, and uncover budget during discovery calls, mentoring teammates toward ownership and strong outcomes for clients.

Qualifications

• 6+ years of Conflict Resolution experience.
• Ability to coach junior reps through negotiations.
• Experience turning insights into sales collateral and proposals.

Responsibilities

• Coach junior reps through their first maker-minded negotiation.
• Create sales collateral, decks, and proposals that move prospects forward.
• Carry the brand voice into every cold call and every caption.
• Pair CRM Software insight with gut feel to rank the hottest leads.
• Build the campaign calendar that keeps Lawrence, KS pipeline full year-round.
• Run discovery calls that uncover budget without asking for it.
• Mentor junior reps on outreach cadence and objection handling.

Skills

Conflict Resolution

Coaching/Mentoring

Sales Experience

CRM Software

Tools

CRM Software

Job description

Revenue is a story, and HFF wants a Customer Success Manager in Lawrence to write the next chapter using Conflict Resolution and a sharp instinct for what customers actually want. With ownership, a $98,000 - $133,000 salary, and 6 years of Conflict Resolution to draw on, you'll do your best work at HFF.

Key Responsibilities

• Coach junior reps through their first maker-minded negotiation
• Create sales collateral, decks, and proposals that move prospects forward
• Carry the brand voice into every cold call and every caption
• Pair CRM Software insight with gut feel to rank the hottest leads
• Build the campaign calendar that keeps Lawrence, KS pipeline full year-round
• Run discovery calls that uncover budget without asking for it
• Mentor junior reps on outreach cadence and objection handling

What You'll Bring

• Comfort with the freelance cadence of a Lawrence-based operation
• Knowledge of KS-specific regulations relevant to sales marketing work
• The reflex to surface risk before it surfaces itself
• The instinct to ask "what would change your mind?" before debating
• Demonstrated ability to teach what you know to someone greener
• A collaborative mindset and genuine enthusiasm for teamwork

Long obsessed with Technical Support, HFF has turned a Lawrence office into one of the design-led centers of sales marketing innovation in KS. Disagreement is welcome here, but once we decide, the whole HFF team rows in the same direction.

Here you earn $98,000 - $133,000 while a dedicated mentor helps you grow from manager into ownership, all wrapped in benefits worth keeping.

This is an open, funded role that we intend to fill in the coming weeks.