Customer Service Manager

HFF; Mobile (AL); Hybrid; USD 76,000 - 116,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexible hybrid hours

Job summary

HFF in Alabama is seeking a Customer Service Manager to own and optimize the sales marketing process across key accounts. The role emphasizes value selling, inbound qualification, and end-to-end management of paid search, social, and email programs.

You will lead a team, sharpen the value proposition for multiple verticals, and design landing pages that convert traffic into customers. A hybrid schedule and mentorship program accompany this opportunity.

Qualifications

• 6+ years owning outcomes, not just completing tasks.
• Hands-on familiarity with Time Management, sharpened by Gorgias side projects.
• Hands-on sales marketing experience that holds up to follow-up questions.

Responsibilities

• Pitch HFF's supportive offering to buyers who haven't heard of us yet.
• Qualify inbound leads and route them through the sales funnel efficiently.
• Coach the Customer Service Manager team off discounting and onto value selling.
• Win back the accounts a previous Customer Service Manager let slip.
• Manage paid search, social, and email programs end to end.
• Sharpen the Customer Service Manager value prop for each vertical we touch.
• Design landing pages and conversion funnels that turn traffic into customers.

Skills

Time Management

Gorgias

Sales marketing

Communication

Tools

Gorgias

Job description

Most sales marketing teams chase volume, but HFF's Customer Service Manager role is built around the few accounts that move everything. The structure is built for growth: $76,000 - $116,000 now, sales marketing ownership soon, and a HFF ladder that keeps adding rungs.

Key Responsibilities

• Pitch HFF's supportive offering to buyers who haven't heard of us yet
• Qualify inbound leads and route them through the sales funnel efficiently
• Coach the Customer Service Manager team off discounting and onto value selling
• Win back the accounts a previous Customer Service Manager let slip
• Manage paid search, social, and email programs end to end
• Sharpen the Customer Service Manager value prop for each vertical we touch
• Design landing pages and conversion funnels that turn traffic into customers

What You'll Bring

• Sharp written and verbal communication, tested under scrutiny
• Hands-on familiarity with Time Management, sharpened by Gorgias side projects
• 6+ years owning outcomes, not just completing tasks
• Comfort owning the unglamorous middle of a hybrid project
• Hands-on sales marketing experience that holds up to follow-up questions
• A purpose-soaked attitude and eagerness to learn new skills

HFF is where curious, scrappy people come to build the future of sales marketing. The pace is energetic but humane, and we treat protecting your time off as part of the work.

The whole offer in one line: $76,000 - $116,000, mentorship, benefits, and flexible hybrid hours that respect the life you have in AL.

This posting reflects an open need we are working to close this quarter.

Don't wait for the perfect moment to switch into sales marketing work, because it's right now.