Senior Customer Service Representative

HFF; Oxnard (CA); On-site; USD 111,000 - 172,000; Part time

Benefits offered by this job

Performance bonuses

Comprehensive insurance

Job summary

HFF in Oxnard, CA is hiring a Senior Customer Service Representative to craft compelling customer interactions, drive retention, and grow brand presence. The role emphasizes Verbal Communication and a sharp instinct for what customers want, with an Oxnard base and room to grow.

The position offers a base salary range of $111,000–$172,000 with performance bonuses and comprehensive insurance. Part-time opportunity noted, applying to the next chapter of customer success at HFF.

Qualifications

• Track record of performance-driven work under deadline pressure.
• Fluency in Verbal Communication and delivery.
• Experience with multitasking and change management.
• Reliability to enable manager to stop micro-managing.
• Ability to present to CA-wide audiences without a script.

Responsibilities

• Stand up email sequences that get opened.
• Identify Oxnard accounts at risk of churn and win them back.
• Grow brand awareness through Intercom and Salesforce Service Cloud initiatives.
• Keep the CRM accurate to improve forecast reliability.
• Qualify opportunities so the senior team pursues real revenue.

Skills

Verbal communication

Multitasking

Change management

Reliability

Public speaking (CA audience)

Tools

Intercom

Salesforce Service Cloud

Job description

Revenue is a story, and HFF wants a Senior Customer Service Representative in Oxnard to write the next chapter using Verbal Communication and a sharp instinct for what customers actually want. Bring the quietly-excellent energy and 6 years; HFF brings $111,000 - $172,000, an Oxnard base, and room to grow into more.

Key Responsibilities

• Stand up email sequences that get opened, not buried
• Spot which Oxnard accounts are about to churn and win them back
• Grow brand awareness through Intercom and Salesforce Service Cloud initiatives
• Keep the CRM honest so forecasts at HFF mean something
• Qualify hard, so the senior team only chases real money

What You'll Bring

• Track record that proves you can performance-driven ship under deadline pressure
• Fluency in Verbal Communication earned the hard way, not just from a tutorial
• Fluency across Multitasking and Change Management, with strong opinions on both
• The reliability that lets a manager stop checking in
• The communication discipline to over-share early and trim later
• Comfort presenting to a CA-wide audience without a script

HFF exists to solve hard sales marketing problems with an oddball-friendly approach and an Oxnard, CA-rooted culture. Every Senior Customer Service Representative at HFF owns an outcome, not just a checklist of tasks.

We offer $111,000 - $172,000, performance bonuses, comprehensive insurance, and the freedom to shape how and where you work.

Stamped current this morning, the part-time opportunity awaits your application.

Your First Call Resolution deserves a stage bigger than your current one, and HFF has it.