Customer Success Manager

SmartTech Solutions; Berkeley (CA); On-site; USD 144,000 - 211,000; Full time

Benefits offered by this job

Mentorship program

Clear career ladder

Flexible internship days

Job summary

SmartTech Solutions seeks a Customer Success Manager in Berkeley, CA to drive omnichannel support, mentor teammates, and own sales-marketing outcomes with a hands-on, fast-moving approach. The role emphasizes trust, mentorship, and strategic pipeline development in a dynamic tech environment.

You will work on building scalable customer success processes, manage events, sponsorships, and lead generation programs, and transform webinars into qualified demos, contributing to company growth and a

Qualifications

• Proven ability to mentor others.
• Demonstrated Help Scout expertise in a fast-paced sales/marketing environment.
• Strong relationship-building and a positive presence.
• Resilient and able to work under pressure.

Responsibilities

• Feed sales the Help Scout signals that indicate a buyer is ready now.
• Integrate resilience and SLA management to ensure marketing hands sales clean leads.
• Pursue new sales/marketing opportunities not yet explored by competitors in CA.
• Track pipeline performance and report results to leadership weekly.
• Pursue partnership angles no one in Berkeley, CA has tried.
• Convert webinar attendees into sales/marketing demos within 48 hours.
• Manage event sponsorships and lead-capture programs across Berkeley, CA.

Skills

Mentoring

People skills

Resilience

Relationship building

Tools

Help Scout

Job description

Pipeline doesn't build itself, which is exactly why SmartTech Solutions is hiring a Customer Success Manager who treats Omnichannel Support like a competitive sport. The thing worth noting is how much SmartTech Solutions trusts you here — $144,000 - $211,000, sales marketing ownership, and a long runway, all from 7 years in.

Key Responsibilities

• Feed sales the Help Scout signals that say a buyer is ready now
• Wire Resilience and SLA Management together so marketing hands sales clean leads
• Chase the sales marketing whitespace no rep in CA has worked
• Track pipeline performance and report results to leadership each week
• Hunt for partnership angles no one in Berkeley, CA has tried
• Convert webinar attendees into sales marketing demos within 48 hours
• Manage event sponsorships and lead-capture programs across Berkeley, CA

What You'll Bring

• Demonstrated ability to teach what you know to someone greener
• Demonstrated Help Scout expertise in a fast-moving sales marketing environment
• Strong rapport-building skills and a genuinely positive presence
• The grit to debug at 4pm on a Friday without complaint

SmartTech Solutions writes the software that keeps sales marketing operations humming, all of it engineered in Berkeley, CA by a calmly-fast-moving bunch. Nobody at SmartTech Solutions will hover over your shoulder; we hand you the keys and trust you to drive.

The $144,000 - $211,000 we offer comes attached to mentorship, a clear ladder, real benefits, and flexible internship days you can plan around.

The team just got the green light to hire, and this Customer Success Manager role is first up.