Customer Success Manager

Energy Innovation Corp; Annapolis (MD); Vor Ort; USD 110.000 - 156.000; Vollzeit

Benefits dieser Stelle

Flexible freelance hours

Zusammenfassung

Community Impact Foundation in Maryland seeks a Customer Success Manager with 8+ years in omnichannel support to own the buyer journey across sales and marketing touchpoints. You’ll drive go-to-market initiatives, strengthen MD relationships, and ensure pricing and value are clearly communicated.

The role emphasizes presentation to MD audiences, cross-functional launches, and leveraging tools like Kustomer and Zendesk to optimize performance and reporting.

Qualifikationen

• 8+ years of Omnichannel Support experience.
• Strong pattern recognition from sales/marketing engagements.
• Solid communication grounding and persuasive skills.
• Ability to present to a MD-wide audience without a script.
• Proven ability to guide sales/marketing conversations to a decision.

Aufgaben

• Pitch Community Impact Foundation's high-growth offering to buyers.
• Identify and fix gaps causing deal leakage at handoff.
• Manage Maryland relationships and drive real outcomes.
• Lead go-to-market efforts for products launching in MD.
• Promote the offering at its stated value and pricing.

Kenntnisse

Omnichannel support

Pattern recognition

Communication

Persuasion

Public speaking

Sales marketing discussions

Tools

Kustomer

Zendesk

Jobbeschreibung

We reward hustle, creativity, and Process Improvement mastery, and our Customer Success Manager role gives you the platform to prove it. We're looking for 8+ years of Omnichannel Support; in return you'll get $110,000 - $156,000, ownership, and a team worth joining.

Key Responsibilities

• Pitch Community Impact Foundation's high-growth offering to buyers who haven't heard of us yet
• Sniff out the Gorgias gap that's leaking deals at handoff
• Carry the MD number and the relationships that make it real
• Lead question-everything go-to-market efforts for products launching in MD
• Pitch Community Impact Foundation at $110,000 - $156,000 value without apologizing for the price
• Push Help Scout adoption so the MD team stops flying blind
• Bridge Five9 reporting and the story your CMO needs to hear
• Coordinate cross-functional launches with creative, product, and operations

What You'll Bring

• Pattern recognition earned across many sales marketing engagements
• Solid Communication grounding, plus Persuasion you can pick up on the fly
• Comfort steering sales marketing conversations toward a decision7 years that taught you which corners can be cut
• Comfort presenting to a MD-wide audience without a script
• Strong working knowledge of Kustomer and Zendesk

You won't find Community Impact Foundation on every billboard, but inside sales marketing circles across MD, this agile team is well known. Recognition here is specific and frequent, not saved up for some annual Annapolis, MD ceremony.

The package speaks for itself: $110,000 - $156,000, coaching, coverage, and the flexible freelance hours that maker-minded sales marketing pros expect.

Updated today and reviewed daily, the sales marketing role stays open.