Customer Success Manager

Egreenservices; Lynchburg (VA); On-site; USD 92,000 - 133,000; Full time

Job summary

NBCUniversal is seeking a Customer Success Manager in Lynchburg, VA. The role drives value selling, data-informed storytelling, and collateral creation to advance prospects and protect renewals.

You’ll partner with cross-functional teams to launch products in Virginia, while maintaining renewals timelines and mentoring junior staff. The position offers mentorship, flexible hours, and competitive compensation.

Qualifications

• Practical command of Intercom; bonus for Cold Calling.
• Authorized to work in the United States without sponsorship.
• History of improving sales/marketing processes.
• Depth in Persuasion and curiosity about customers.
• VA work history or strong ability to thrive there.

Responsibilities

• Coach the Customer Success Manager team off discounting and onto value selling.
• Mine Troubleshooting data for the safety-first story that wins the room.
• Create sales collateral, decks, and proposals that move prospects forward.
• Write copy for ads, emails, and web pages that converts sales marketing traffic.
• Keep Lynchburg renewals from slipping by owning the timeline.
• Lead go-to-market efforts for products launching in VA.

Skills

Intercom

Cold Calling

Persuasion

Curiosity

US work authorization

Tools

Intercom

Kustomer

Job description

At NBCUniversal, the Customer Success Manager is the engine behind every qualified lead and every signed contract. Where most sales marketing jobs cap your reach, this NBCUniversal one in Lynchburg pays $92,000 - $133,000 and widens it the longer you stay.

Key Responsibilities

• Coach the Customer Success Manager team off discounting and onto value selling
• Mine Troubleshooting data for the safety-first story that wins the room
• Create sales collateral, decks, and proposals that move prospects forward
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Keep Lynchburg renewals from slipping by owning the timeline
• Lead scrappy-but-steady go-to-market efforts for products launching in VA

What You’ll Bring

• Practical command of Intercom, with bonus points for Cold Calling
• Authorized to work in the United States without sponsorship
• A history of leaving sales marketing processes better than you found them
• Equal parts Persuasion depth and Kustomer curiosity
• A VA work history, or strong reasons you’ll thrive here anyway

Where most sales marketing vendors automate the easy parts, NBCUniversal tackles the hard ones, from an oddball-friendly headquarters in Lynchburg, VA. Ownership at NBCUniversal means you fix the broken thing even when nobody assigned it to you.

Land here and your reward starts at $92,000 - $133,000, then climbs alongside the mentorship, flexible hours, and benefits we keep stacking on top.

New applicants this week join a hiring cycle that is already in motion.