Customer Success Manager — Value-Driven Growth in VA (Flexible Hours)

Egreenservices; Lynchburg (VA); On-site; USD 92,000 - 133,000; Full time

Job summary

NBCUniversal is seeking a Customer Success Manager in Lynchburg, VA. The role drives value selling, data-informed storytelling, and collateral creation to advance prospects and protect renewals.

You’ll partner with cross-functional teams to launch products in Virginia, while maintaining renewals timelines and mentoring junior staff. The position offers mentorship, flexible hours, and competitive compensation.

Qualifications

• Practical command of Intercom; bonus for Cold Calling.
• Authorized to work in the United States without sponsorship.
• History of improving sales/marketing processes.
• Depth in Persuasion and curiosity about customers.
• VA work history or strong ability to thrive there.

Responsibilities

• Coach the Customer Success Manager team off discounting and onto value selling.
• Mine Troubleshooting data for the safety-first story that wins the room.
• Create sales collateral, decks, and proposals that move prospects forward.
• Write copy for ads, emails, and web pages that converts sales marketing traffic.
• Keep Lynchburg renewals from slipping by owning the timeline.
• Lead go-to-market efforts for products launching in VA.

Skills

Intercom

Cold Calling

Persuasion

Curiosity

US work authorization

Tools

Intercom

Kustomer

Job description

NBCUniversal is seeking a Customer Success Manager in Lynchburg, VA. The role drives value selling, data-informed storytelling, and collateral creation to advance prospects and protect renewals.

You’ll partner with cross-functional teams to launch products in Virginia, while maintaining renewals timelines and mentoring junior staff. The position offers mentorship, flexible hours, and competitive compensation.