Customer Success Manager

Egreenservices; Irvine (CA); Hybrid; USD 138,000 - 204,000; Full time

Benefits offered by this job

Hybrid Irvine office

Generous PTO

Development-focused leadership

Job summary

Production Systems Group in Irvine is seeking a Customer Success Manager on a contract basis to own client growth and win-back strategies. The role collaborates with finance and marketing to convert opportunities, using live chat insights and field intelligence to rank hot leads and drive revenue.

You will lead with a customer-centric approach, leveraging 7+ years in sales/marketing and strong interpersonal skills to align teams and deliver growth.

Qualifications

• 7+ years of hands-on experience in a sales/marketing role.
• Proven ability to upsell and grow account value.
• Strong customer focus and interpersonal skills.

Responsibilities

• Turn churned logos into win-back targets with a plan.
• Talk numbers with finance, then talk vision with prospects.
• Rewrite the one-pager until an Irvine stranger gets it in ten seconds.
• Feed sales the Adaptability signals that say a buyer is ready now.
• Pair Live Chat Support insight with gut feel to rank the hottest leads.
• Hand marketing the field intel that sharpens next quarter's ads.
• Nurture the slow sales marketing leads until timing flips in our favor.

Skills

Upselling

Conflict Resolution

Interpersonal skills

Collaboration

Manager-level experience

Job description

The brands that win in CA obsess over Live Chat Support, and Production Systems Group is staffing this Customer Success Manager role to do exactly that. A contract Customer Success Manager seat at Production Systems Group that pairs $138,000 - $204,000 with ownership, collaboration, and a long-term growth track.

Key Responsibilities

• Turn churned sales marketing logos into win-back targets with a plan
• Talk numbers with finance, then talk vision with prospects
• Rewrite the one-pager until an Irvine stranger gets it in ten seconds
• Feed sales the Adaptability signals that say a buyer is ready now
• Pair Live Chat Support insight with gut feel to rank the hottest leads
• Hand marketing the field intel that sharpens next quarter's ads
• Nurture the slow sales marketing leads until timing flips in our favor

What You'll Bring

• Real proficiency with Upselling, plus willingness to learn Conflict Resolution fast
• Around 7+ years of hands-on experience in a sales marketing role
• A collaborator who makes the manager review feel less like an exam
• Experience at the manager level inside a contract role
• Customer-focused outlook with strong interpersonal skills

The trust-based founders of Production Systems Group built it in Irvine to fix the exact sales marketing problems that drove them crazy elsewhere. We'd rather coach an unfussy learner than babysit a brilliant jerk, every single time.

Expect $138,000 - $204,000, a hybrid Irvine office, generous PTO, and leaders who treat your development as a real priority.

Hiring as we speak in Irvine, with daily reviews still underway.