Customer Success Manager

Production Systems Inc; Ames (IA); On-site; USD 96,000 - 146,000; Full time

Job summary

Production Systems Inc in Ames, IA seeks a Customer Success Manager to drive onboarding, align sales marketing with buyers, and measure ROI across campaigns.

You will craft compelling messaging, support clients through onboarding, and close the loop between ad spend and revenue, ensuring quarterly quotas are met.

The role emphasizes ownership of customer outcomes, strong communication, Avaya systems, and collaboration across creative, product, and operations to scale our platform.

Qualifications

• Proven First Call Resolution results, ideally seasoned in Ames, IA.
• Ownership mindset toward company money.
• Hands-on command of Avaya; Written Communication as a close second.
• Familiarity with Avaya and related tools or frameworks.
• Familiarity with Production Systems Inc-scale workflows or the appetite to reach them.
• QA Monitoring experience helps teams detect issues early.

Responsibilities

• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Walk new sales marketing clients through onboarding so they stick around.
• Close the loop between ad spend and revenue, dollar for dollar.
• Negotiate pricing and close deals that meet or exceed quarterly quotas.
• Hand marketing the field intel that sharpens next quarter's ads.
• Test three subject lines, kill two, scale the winner.
• Coordinate cross-functional launches with creative, product, and operations.

Skills

ServiceNow

First Call Resolution

Written communication

Avaya

Demand-generation

Ownership mindset

Tools

Avaya

ServiceNow

Job description

Come grow your career and our numbers as a Customer Success Manager at one of Ames's fastest-moving companies. Here's the long and short of it - Production Systems Inc pays $96,000 - $146,000, trusts your 6 years, and lets you own the sales marketing call.

Key Responsibilities

• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Walk new sales marketing clients through onboarding so they stick around
• Close the loop between ad spend and revenue, dollar for dollar
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Hand marketing the field intel that sharpens next quarter's ads
• Test three subject lines, kill two, scale the winner
• Strong command of ServiceNow, with 6 of demand-generation experience
• Coordinate cross-functional launches with creative, product, and operations

What You'll Bring

• Proven First Call Resolution results, ideally seasoned in Ames, IA
• The kind of ownership that treats the company's money like your own
• Hands-on command of Avaya, with Written Communication as a close second
• Familiarity with Avaya and related tools or frameworks
• Familiarity with Production Systems Inc-scale workflows, or the appetite to reach them
• A knack for QA Monitoring that colleagues quietly come to rely on

Production Systems Inc began as a side project in Ames and grew into the ego-light platform thousands of sales marketing users now rely on. We believe great Resilience work comes from people who feel safe to experiment and occasionally fail.

For this Customer Success Manager role we offer $96,000 - $146,000, a mentor who has walked the path, and benefits designed for life outside Production Systems Inc.

We just refreshed it, so the sales marketing role counts as live and hiring.