Customer Success Manager

Filetwigbay; Ventura (CA); Hybrid; USD 128,000 - 207,000; Full time

Benefits offered by this job

Strong benefits

Mentorship from senior engineers

Job summary

Investment Strategies Group is seeking a Customer Success Manager in San Buenaventura, CA with a hybrid work model. The role focuses on turning customer feedback into actionable growth, building strategic partnerships, and driving revenue through coaching and collaboration with marketing teams.

The ideal candidate demonstrates experience near San Buenaventura, CA, strong communication, and the ability to close deals while maintaining customer trust and satisfaction.

Qualifications

• Experience analyzing customer feedback and using email support to improve processes.
• Strong judgment to differentiate urgent issues from routine requests.
• Portfolio or samples showing sales/marketing expertise.
• Clear documentation and tidy communication.
• Excellent communicator who can disagree professionally.
• Proven wins in sales/marketing near San Buenaventura, CA.
• Coaching skills and willingness to learn call center operations quickly.

Responsibilities

• Hunt for partnership angles no one in San Buenaventura, CA has tried
• Show up at San Buenaventura, CA networking nights with a reason to follow up
• Build territory plans maximizing coverage across San Buenaventura, CA
• Turn cold sales marketing leads into signed deals across San Buenaventura, CA
• Open doors in San Buenaventura, CA that a manager title alone can't
• Walk CA partners through co-marketing they'll say yes to
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Seed San Buenaventura social channels with content that earns replies

Skills

Customer Feedback Analysis

Email Support

Risk Judgment

Portfolio/Sales Marketing Samples

Clear Documentation

Constructive Communication

Sales/Marketing Wins

Coaching

Call Center Operations

Job description

We want a Customer Success Manager at Investment Strategies Group who treats every CA objection as a clue, not a wall. What makes this Investment Strategies Group role different is the ownership; the $128,000 - $207,000 and hybrid hours are just the entry fee.

Key Responsibilities

• Hunt for partnership angles no one in San Buenaventura, CA has tried
• Show up at San Buenaventura, CA networking nights with a reason to follow up
• Build territory plans that maximize coverage across San Buenaventura, CA
• Turn cold sales marketing leads into signed deals across San Buenaventura, CA
• Open doors in San Buenaventura, CA that a manager title alone can't
• Walk CA partners through co-marketing they'll say yes to
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Seed San Buenaventura social channels with content that earns replies

What You'll Bring

• Real Customer Feedback Analysis chops, plus the Email Support curiosity to keep growing
• The judgment to distinguish a fire drill from an actual fire
• A portfolio or work samples that demonstrate your sales marketing expertise
• Clarity of thought that shows up in tidy documentation
• A communicator who can disagree without making it personal
• Demonstrated wins in sales marketing work somewhere near San Buenaventura, CA
• Real proficiency with Coaching, plus willingness to learn Call Center Operations fast

Here at Investment Strategies Group, we combine deeply collaborative engineering with a relentless focus on the customers we serve in San Buenaventura, CA. We believe great Ticket Management work comes from people who feel safe to experiment and occasionally fail.

Joining Investment Strategies Group means $128,000 - $207,000, strong benefits, and a culture where senior engineers actively mentor newer talent.

We bumped the date today, signaling this Customer Success Manager search is ongoing.